Effective Date: July 1st, 2024
At Sunshine Beauty Supply Store, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and exchange policy for unopened items.
1. 14-Day Return Policy
You may return unopened items within 14 days of the delivery date for a full refund or exchange. To be eligible for a return, items must be in their original packaging and condition, with all tags and seals intact.
2. Initiating a Return
To initiate a return, please contact our customer service team at [Your Email Address] with your order number and reason for return. We will provide you with return instructions and a return authorization number (RMA).
3. Shipping Your Return
Customers are responsible for the shipping costs associated with returning items. We recommend using a trackable shipping method to ensure your return reaches us. Please include your return authorization number (RMA) with your returned items.
4. Refund Processing
Once we receive your returned items and verify their condition, we will process your refund within 5-7 business days. Refunds will be issued to the original method of payment. Please note that shipping charges are non-refundable.
5. Exchanges
If you wish to exchange an item, please follow the return process and indicate that you would like an exchange. Once we receive and verify your returned items, we will process the exchange and ship the new items to you. Customers are responsible for any price differences and additional shipping costs.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [Your Email Address]. Provide your order number, a description of the issue, and photos if possible. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Us
If you have any questions or need assistance with a return or exchange, please contact our customer service team at:
Sunshine Beauty Supply Store
Email: livingstone@sunshinebeautysupplystore.com
